Returns and Refunds

The greatest care is taken to ensure that each item is checked prior to dispatch.

However, if  you are unhappy with your purchase when you receive it, let Mandi know within 14 days for a refund by email or using the contact form on the website. 

You then have a further 14 days to return your product.  You will receive full instructions once you inform Mandi of your intention to return the product.

Provided that the goods are returned in their original packaging in original condition, you will receive a full refund.   Mandi reserves the right to deduct any reasonable costs if the item is not in it’s original condition.

If you have paid for upgraded postage, this cost will not be refunded.

The cost of returning the item safely and securely is payable by you, the customer.  This cost will not be refunded.

Any custom or duty fees incurred are not refundable by The Feather Lady.

You will receive the refund by the same method as payment was received.

This returns policy does not affect your statutory rights.

You can see the full terms and conditions here